Terms of service
Terms and Conditions
Effective Date: 09 May 2025
1. Introduction
Welcome to Japanese Knife Garage, your trusted online store for Japanese knives. These Terms and Conditions govern your use of our website and the purchase of products from us. By accessing our website and making a purchase, you agree to be bound by these Terms and Conditions. If you do not agree with these terms, please refrain from using our site or making any purchases.
2. Products and Services
We offer a range of high-quality Japanese knives and related services, including knife sharpening services for the Northern Rivers area. All products listed on our website are subject to availability and may be removed or updated at any time without prior notice.
3. Age Restriction
In compliance with Australian law, you must be 18 years or older to purchase knives from our website. By placing an order, you confirm that you are at least 18 years of age. If we discover that an order was placed by someone under the age of 18, we reserve the right to cancel the order and issue a refund.
4. Ordering Process
When you place an order on our website, you will receive an order confirmation email acknowledging receipt of your order and detailing the products you have selected and the total price. This email does not constitute acceptance of your offer to purchase. We reserve the right to accept or decline your order at our discretion for reasons such as stock availability, pricing errors, or suspicion of fraudulent activity. If we decline your order, we will notify you and issue a refund if applicable.
5. Payment and Pricing
All prices on our website are listed in Australian Dollars (AUD) and include Goods and Services Tax (GST). We accept payments via credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment methods. By submitting an order, you agree to pay the total price, including applicable shipping fees.
6. Shipping and Delivery
We offer shipping across Australia. Orders will be processed and shipped from our base in Pottsville, New South Wales (NSW). Shipping fees are calculated at checkout based on your location. Delivery times may vary depending on the shipping method chosen, your location, and other factors beyond our control. Please refer to our Shipping Policy for more details on delivery times, fees, and methods.
7. Returns and Exchanges
If you are not satisfied with your purchase, you may return unused items within 14 days of receiving your order. Please refer to our Return & Refund Policy for full return and exchange instructions. Custom or engraved items may not be eligible for return or exchange.
8. Knife Sharpening Services
We offer knife sharpening services to customers in the Northern Rivers area of New South Wales. These services are available by appointment only. Please contact us directly to arrange a sharpening session. Our sharpening services are provided as-is and are non-refundable once the service has been performed.
9. Liability
We are not responsible for any injuries, damages, or losses that may occur during the use of our products. It is the responsibility of the customer to handle all knives safely and in accordance with all applicable laws and safety guidelines. By purchasing from us, you agree to use our products at your own risk.
10. Privacy
We are committed to protecting your privacy. Our use of your personal data is governed by our [Privacy Policy]. By using our website, you agree to our collection and use of personal information as described in our Privacy Policy.
11. Changes to Terms and Conditions
We reserve the right to modify these Terms and Conditions at any time. Any changes will be posted on this page, and the revised terms will take effect immediately upon publication. Please check this page regularly for updates.
12. Governing Law
These Terms and Conditions are governed by the laws of New South Wales, Australia. Any disputes arising out of or in connection with these terms will be subject to the exclusive jurisdiction of the courts in New South Wales.
13. Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us at: Japanese Knife Garage
japaneseknifegarage@gmail.com
+61 401 172 321